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Superior Instant Customer Feedback

Improve Your End Users’ Experience!

Superior Now Offers Instant Feedback Data

In its continued efforts to offer the best customer service in the industry, Superior Pool, Spa & Leisure Ltd. has launched the latest phase of its How Was Your Swim? initiative.

This week, Superior unveiled its customer service monitoring machines at swimming pool, exercise, and fitness facilities across the Greater Toronto Area allowing end users to instantly rate their experience.

The first of its kind in the aquatics services industry, the campaign is part of Superior’s ongoing, groundbreaking customer service initiative that began with the launch in 2018 of the Superior Advantage, a fully customized Customer Service Cloud Platform.

The new PressnXPress service is currently being offered with many Superior service contracts.

How Does PressnXpress Work?

Portable and wireless, XPressCast devices are strategically placed within gyms or swimming facilities and allow facility users to rate their experience by pressing one of three emoji-style buttons: Red = Dissatisfied / Green = Satisfied / Yellow = So-So

Questions include: Please Rate Our Service, How Did You Enjoy Your Recreation Service Today?, and How Likely Are You To Recommend Our Service?

Once a button has been pressed, the information is immediately sent to a dashboard and ultimately the facility’s account where the data is compiled and a report is available when management logs-in to Superior’s Cloud Platform.

Why Do You Need This Service?

The advantage to Superior customers includes instant, first-hand feedback from end users of the facilities. Facility management also gets compiled data and recommendations allowing them to adjust operations and/or make service adjustments, and, most importantly, respond to issues as needed on-the-fly.

Because each wireless XPressCast is associated with a physical location and can be grouped with other XPressCasts, facility management can compare trends between locations and groups for more precise insights.

There are also advantages for end users who will experience quicker resolutions to any and all problems. For example, if a concern is reported on a weekend, the Superior team is alerted immediately. Once Superior has been notified they can, with the help of any on-site or on-call staff, resolve the issue before the management’s office opens on Monday. Ultimately this leads to less disruption, as well as a safer, cleaner and more positive experience for the end user.

PressnXPress is a simple, user-friendly solution for service-oriented businesses and organizations for monitoring their customer experience in real-time. It offers deeper insight by turning data into actionable insight in a few clicks. 

At a Glance:

  • Real-time 24/7 monitoring
  • Easy-to-understand report
  • Aggregate customer satisfaction across all channels
  • Real-time and custom alerting system
  • Integrates with other tools
  • Available on all platforms
  • Customized labelling for staff, events, etc.
  • Multi-tier access
  • Non-intrusive and easy to use
  • Affordable solution for any size of business

Superior is proud and excited to be offering PressnXpress with new and existing contracts as well as continuing to set new high standards in customer service!

Want to Learn More About How PressnXpress Can Help Your Facility?

Contact Superior TODAY!

Telephone: (416) 665-0410
Toll Free: 1 (800) 881-1625


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4 Paget Road, Unit 7
Brampton, Ontario
Canada, L6T 5G3

Telephone. 416-665-0410
Toll Free. 1-800-881-1625
Fax. 416-665-6877


Federation of Rental-housing Providers of Ontario The Association of Condominium Managers of Ontario  

Canadian Condominium Institute Hotel Engineering / Facility Manager's Association of Toronto

 Greater Toronto Apartment Association  Association of Pool & Spa Professionals 

Pool Hot Tub Council of Canada